Refund & Returns Policy
Gilson Design Pty Ltd offer a 30-Day Return Policy.
To be eligible for a return, your item/s must be unused, in the original packaging and in a resellable condition. To arrange a return please submit a request with your original order/invoice number and reason for the return. Gilson Design Pty Ltd will not cover the cost of return shipping.
Once your item/s are received and inspected, We will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition a credit will be applied to your original method of payment.
Shipping costs are non-refundable. When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and cannot refund returned orders which we don’t receive.